SHOPPING GUIDE
□ Payment method Credit card (visa, master, american express)
Bank transfer, PayPal, Shop Pay, Apple Pay, Google Pay
Cash on delivery payment is available.
□ Shipping Free shipping (domestic only)
For cash on delivery, please pay the total amount plus handling fee to the delivery person.
[COD amount] [Handling fee]
Up to 9,999 yen 300 yen Up to 29,999 yen 400 yen *All prices above are exclusive of tax.
□ Regarding returns and exchanges: As a general rule, we do not accept returns due to incorrect orders or customer convenience.
If there is a problem with the product, such as a defect, please contact us within 7 days of receiving the product.
We will respond promptly.
・Size exchanges are available free of charge once (domestic only)
For any subsequent exchanges due to customer reasons, the customer will be responsible for the round-trip shipping costs.
If you would like to exchange an item, please contact us within 7 days of receiving the item.
-When exchanging sizes, please ship the item in the same cardboard box or other packaging that it was sent in.
Please note that we cannot offer exchanges in the following cases.
・Products that have been used once (including trying on in places where shoes are required. Trying on indoors is acceptable.)
・Products that have been soiled or damaged due to customer's fault ・Products that have been delivered more than 7 days ago ・Products or accessories that do not match ・If accessories such as the box, contents paper, product tags, etc. have been disposed of
□ Product delivery MULTI LAB Online Store uses Yamato Transport for delivery.
We will ship your order as soon as possible.
Please contact us if you have a preferred date and time.
□ Regarding products Customers who wish to purchase from our online shop are requested to fully understand the following information before placing their order.
・Many of our products are made using natural leather.
Please note that there is a possibility that the color may fade or the oil may stain socks, etc.
- Natural leather has individual differences.
There may be streaks or variations in color or wrinkles on the surface that resemble scratches, but please understand that these are characteristics of natural leather and are intended to be part of the design.
-Since all products are handmade by craftsmen, there may be slight scuff marks or uneven stitching.
As inventory is constantly changing, it is possible that the product you order may not be available.
Please also note that it may take some time for your order to be delivered.
Bank transfer, PayPal, Shop Pay, Apple Pay, Google Pay
Cash on delivery payment is available.
□ Shipping Free shipping (domestic only)
For cash on delivery, please pay the total amount plus handling fee to the delivery person.
[COD amount] [Handling fee]
Up to 9,999 yen 300 yen Up to 29,999 yen 400 yen *All prices above are exclusive of tax.
□ Regarding returns and exchanges: As a general rule, we do not accept returns due to incorrect orders or customer convenience.
If there is a problem with the product, such as a defect, please contact us within 7 days of receiving the product.
We will respond promptly.
・Size exchanges are available free of charge once (domestic only)
For any subsequent exchanges due to customer reasons, the customer will be responsible for the round-trip shipping costs.
If you would like to exchange an item, please contact us within 7 days of receiving the item.
-When exchanging sizes, please ship the item in the same cardboard box or other packaging that it was sent in.
Please note that we cannot offer exchanges in the following cases.
・Products that have been used once (including trying on in places where shoes are required. Trying on indoors is acceptable.)
・Products that have been soiled or damaged due to customer's fault ・Products that have been delivered more than 7 days ago ・Products or accessories that do not match ・If accessories such as the box, contents paper, product tags, etc. have been disposed of
□ Product delivery MULTI LAB Online Store uses Yamato Transport for delivery.
We will ship your order as soon as possible.
Please contact us if you have a preferred date and time.
□ Regarding products Customers who wish to purchase from our online shop are requested to fully understand the following information before placing their order.
・Many of our products are made using natural leather.
Please note that there is a possibility that the color may fade or the oil may stain socks, etc.
- Natural leather has individual differences.
There may be streaks or variations in color or wrinkles on the surface that resemble scratches, but please understand that these are characteristics of natural leather and are intended to be part of the design.
-Since all products are handmade by craftsmen, there may be slight scuff marks or uneven stitching.
As inventory is constantly changing, it is possible that the product you order may not be available.
Please also note that it may take some time for your order to be delivered.